Banxe Help Centre

Why my transfer from my Banxe account did not go through?

There’s a possibility that payment may not go through for two main reasons. 

The first reason is the incorrect amount.  

Please, consider the commission when you enter the amount of the transaction. 

The commission is always charged on top of the withdrawal amount. Please ensure you leave enough funds on your balance for the commission. 

You can check all the commission fees here

The second reason is that the payment details need to be corrected.

Please, make sure that you insert the IBAN of the recipient without spaces, the country is correct, and you insert the full name and surname of the recipient.

If the amount and payment details are correct, please, refer to our Customer Support for further assistance.